1. TERMS & CONDITIONS

Vortex Gem & Stone — Terms & Conditions

Welcome to Vortex Gem & Stone. By purchasing from our store, you agree to the following terms, which protect the integrity of our specimens and ensure transparency in all transactions.

Natural Specimens & Identification

All minerals and crystals are natural, unique specimens.
Identifications, names, and locality information are provided in good faith based on visual characteristics, supplier information, and our experience.

Because natural minerals vary widely and no laboratory testing is performed:

  • Identification cannot be guaranteed with absolute certainty

  • Locality is not always verifiable

  • Natural variations, inclusions, fractures, and imperfections are expected

By purchasing, you acknowledge and accept the natural variations and uncertainties inherent to mineral specimens.

Authenticity

Specimens are sourced from reputable suppliers and identified as accurately as possible.
However, Vortex Gem & Stone makes no absolute guarantees regarding mineral species, treatments, or geological origin.

Once a specimen leaves our possession, we cannot reassess or verify identification.

Shipping & Risk Transfer

When we transfer your package to the carrier (USPS, UPS, FedEx):

All risk of loss, damage, theft, or delay passes to the buyer.

Vortex Gem & Stone is not responsible for:

  • Damage during shipping

  • Lost or stolen packages

  • Delayed deliveries

  • Broken, chipped, or damaged specimens caused in transit

Optional shipping insurance is available at checkout and is strongly recommended.

Sales Policy

All sales are final.
No returns, exchanges, or refunds are offered except in one specific circumstance:

If the buyer receives a different physical item than the one purchased
(e.g., incorrect item number shipped)

In that rare instance, we will correct the mistake immediately.

Disagreements about identification, color variation, metaphysical properties, or subjective interpretation do not qualify for correction or refund.

Use of Website Content

All images, descriptions, and content are the property of Vortex Gem & Stone and may not be copied or reused without permission.

By making a purchase, you agree to these Terms & Conditions.