RETURN & REFUND POLICY

Return & Refund Policy — Vortex Gem & Stone

Because minerals and crystals are one-of-a-kind natural specimens, we enforce a strict no-return, no-refund policy.

All Sales Are Final

We do not accept returns or provide refunds for:

  • Disagreement about identification

  • Perceived authenticity

  • Size, color, or appearance differing from expectations

  • Natural fractures, inclusions, or imperfections

  • Metaphysical or energetic concerns

  • Buyer’s remorse

Natural characteristics of minerals are not defects.

Only One Exception

The only situation that qualifies for correction is:

If you receive a different physical item than the one shown and purchased
(e.g., incorrect specimen number shipped)

In this rare event, we will correct the issue immediately.

Identification Disputes

Because identifications are made to the best of our ability and cannot be reassessed once the buyer has possession:

Disputes about species, origin, or authenticity do not qualify for returns or refunds.

Shipping Damage

As stated in our Shipping Policy:

  • Damage in transit is the carrier’s responsibility

  • Insurance must be purchased to file a claim

  • Without insurance, no refunds are available

This ensures fairness and clarity for all buyers.